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Complaints/Notices

Have a complaint?

If you have a complaint, please contact the consumer assistance division of SMART Payment Plan at 1.800.481.6863.


States

Florida

SMART Payment Plan holds a valid money transmitter license issued by the State of Florida Office of Financial Regulation. If you have questions or complaints about this service, please contact SMART Payment Plan at 1-800-481-6863.

Illinois

After first contacting SMART Payment Plan, LLC at 1-800-481-6863, if you still have an unresolved complaint or concern regarding SMART Payment Plan, LLC, or its Authorized Agent, or the money service activity conducted, please contact the Illinois Department of Financial Institutions, toll free at 1-888-298-8089 for suspected violations of the Illinois Transmitters of Money Act.

Kansas

SMART Payment Plan, LLC has a money transmission license, MT.0000085, issued by the State Bank Commissioner of Kansas. For consumer complaints or questions, please use their website.

Missouri

SMART Payment Plan, LLC has a money transmission license, MO-15-7557, issued by the Missouri Department of Finance. For consumer complaints or questions, please use their website.

Texas

SMART Payment Plan does not provide money transmission services for Texas residents. MainStreet Bank provides money transmission services in the State of Texas. SMART Payment Plan provides customer support and technology services for Texas customers of MainStreet Bank.

Washington

SMART Payment Plan conducts money transmission services and is a licensed money transmitter in Washington. If you have questions or complaints about this service, please contact SMART Payment Plan at 1-800-481-6863. SMART Payment Plan is located at 100 Congress Avenue, Suite 2000, Austin, TX 78701.

Wisconsin

SMART Payment Plan, LLC has a money transmission license, # 133, issued by the Wisconsin Department of Financial Institutions. For consumer complaints or questions, please use their website.



Important Information About Procedures for Opening a New Account

To help the government fight the funding of terrorism and money laundering activities, federal law requires all financial institutions to obtain, verify, and record information that identifies each person who opens an account.

What this means for you: When you open an account, we will ask for your name, address, date of birth and other information that will allow us to identify you. We will also ask to see your driver’s license or other identifying documents.



Serving You Better

We thank you for your business and look forward to continuing to serve you. If you have any questions or concerns, please email us at info@smartpaymentplan.com or call us at 800.481.6863.