Have a complaint?

If you have a complaint, please contact the consumer assistance division of SMARTPAY at 800.481.6863.

States

Florida

SMARTPAY holds a valid money transmitter license issued by the State of Florida Office of Financial Regulation. If you have questions or complaints about this service, please contact SMARTPAY at 800.481.6863.

Illinois

After first contacting SMARTPAY, LLC at 800.481.6863, if you still have an unresolved complaint or concern regarding SMARTPAY, LLC, or its Authorized Agent, or the money service activity conducted, please contact the Illinois Department of Financial Institutions, toll free at 1-888-298-8089 for suspected violations of the Illinois Transmitters of Money Act.

Kansas

SMARTPAY, LLC has a money transmission license, MT.0000085, issued by the State Bank Commissioner of Kansas. For consumer complaints or questions, please use their website.

Missouri

SMARTPAY, LLC has a money transmission license, MO-15-7557, issued by the Missouri Department of Finance. For consumer complaints or questions, please use their website.

Texas

SMARTPAY does not provide money transmission services for Texas residents. MainStreet Bank provides money transmission services in the State of Texas. SMARTPAY provides customer support and technology services for Texas customers of MainStreet Bank.

Washington

SMARTPAY conducts money transmission services and is a licensed money transmitter in Washington. If you have questions or complaints about this service, please contact SMARTPAY at 800.481.6863. SMARTPAY is located at 500 W. 2nd Street, Suite 1900, Austin, TX 78701.

Wisconsin

SMARTPAY, LLC has a money transmission license, # 133, issued by the Wisconsin Department of Financial Institutions. For consumer complaints or questions, please use their website.

Important Information About Procedures for Opening a New Account

To help the government fight the funding of terrorism and money laundering activities, federal law requires all financial institutions to obtain, verify, and record information that identifies each person who opens an account.

What this means for you: When you open an account, we will ask for your name, address, date of birth and other information that will allow us to identify you. We will also ask to see your driver's license or other identifying documents.

Serving You Better

We thank you for your business and look forward to continuing to serve you. If you have any questions or concerns, please email us at support@smartpay.com or call us at 800.481.6863.